The Gateway Hotel Pasumalai Madurai

The location of this property is amazing. It has a huge area and on top of the hill. One can get an amazing view of Madurai. The property is constantly visited by some friendly peacocks and that was the main highlight for me and my family. They have activities but we could not experience them due to our tight schedule. The hotel has some excellent staff members n I would like to quote a few names in particular - Eashwar, Pandian, Govind, Venkat. They were super helpful and very attentive. It's a very relaxing and rejuvenating experience. I would recommend to spend one entire day to get the best feel of the property.

The staff people at room services were quite active. At Reception, except Mr Pandian and one more person, It being more of a star hotel , other staff members at reception were paying more attention towards International tourists. The services provided for picking up luggage from Reception to room and room to reception was excellent.

We really loved our stay at the Gateway Hotel on Pasumalai in Madurai. The property is on 63 acres of wooded area, and sits on a hill called Pasumalai - meaning "cow mountain". The view from the property is amazing. Every time we returned from our daily activities and turned into the property, I felt like I was turning into Shangri-la. The property is an old colonial style building that the team has done a very good job maintaining. There are about 60 peacocks and peahens on the property - adding to the magic of the resort. The dining area is set up very well and every meal was memorable, especially the coffee. The staff leans in to help and everyone serves with a smile. The front desk manager Pandian greeted us with a smile and checked up on us regularly to make sure that our stay was comfortable. Thanks to the whole team and staff at the Gateway Hotel.

Hi We had a very good stay in The Gateway Pasumalai Madurai A Great & Excellent Hotel in a very beautiful location and environment, particularly with Peacocks. We enjoyed the stay started with very worm and friendly welcome by the Staff when we arrived, giving us all recommendations and advises to stay our stay memorable. Staff were there always to help with smile. Very particularly I want mention about Mr Thangapandian, a great excellent customer service and all rounder. He had answers for everything. He made sure our stay at the Hotel is memorable, he helped us in all our needs, he was there for us anytime, this is very positive for people like us return back many times and also recommending to our friends. His networking outside to help us is excellent. A great asset for the hotel. The next person helped us is the security supervisor I forgot his name, but Mr Thangapandian knows. Please give our appreciation to all of them. Two constructive improvement points - Resturant menu need more traditional Tamil Nadu food choices and who understand the local foods Next is please do better on the Drivers accommodation, the toilets and shower areas are very bad, the driver complained that it is one of the baddest experience he had over years. Because these words of mouth can damage hotels good side and reputation. Thank you Singanayagam Indrapalan

Did not have breakfast at the Hotel as we drove off early. Exceptionally good view of the Madurai town, nice peacocks on the property , good location of rooms , courteous staff , nice parking space.